Vision Center Manager

Walmart • Appleton, WI

2d • Onsite

About The Position

The Vision Center Manager leads sales growth and day-to-day operations for the optical department. The role oversees merchandising, pricing, inventory, seasonal execution, sales analysis, community outreach, customer service, and relationships with optometrists and other stakeholders. The manager leads lifestyle consultations and, within applicable scope-of-practice requirements and optometric supervision, oversees eyewear measurements, fittings, adjustments, contact lens education, order processing, quality assurance, equipment readiness, and resolution of complex optical and patient issues.

The manager hires, trains, coaches, and develops the optical team; assigns work to support effective workflows; promotes certification and credential renewal; and ensures apprentices have sponsorship as required by state rules. The role also supports optometric services through appointment scheduling, pre-testing workflows, patient intake, insurance verification, payment collection, and accurate patient records where permitted.

The Vision Center Manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate and audit-ready records; oversees inventory, shrink prevention, asset protection, and equipment maintenance; and analyzes operational reports to improve performance. The position requires obtaining and maintaining state-required licensure or certification within the stated timeframes, and monitoring associates’ credentials and continuing education.

The role models Walmart’s values of respect for the individual, integrity, customer service, and striving for excellence. It builds partnerships, communicates and implements business processes, supports ethical and compliant practices, adapts to change, and helps teams deliver customer and business results.

Requirements

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year's retail experience and 1 year's supervisory experience.
• Option 3: 2 years' general work experience, including 1 year's optical experience and a high school diploma, GED, or equivalent.
• Meet Vision Center eligibility requirements, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Maintain required licenses, registrations, certifications, and continuing education where applicable.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with customer and community needs, monitor competitors, and use sales data to improve revenue performance.
• Build departmental visibility and local relationships through community outreach and participation in business initiatives.
• Set service standards and ensure customer inquiries and concerns are resolved promptly and accurately.
• Lead lifestyle consultations and recommend suitable visual solutions; oversee optical services within applicable scope-of-practice requirements and optometric supervision.
• Oversee eyewear measurements, fittings, adjustments, repairs, final inspections, and troubleshooting of non-adapt cases.
• Maintain confidentiality and accurate, compliant customer and patient documentation, including HIPAA and safety requirements.
• Manage quality assurance, optical and patient issue resolution, equipment calibration, cleanliness, readiness, maintenance, and repair coordination.
• Lead, hire, train, coach, and develop the optical team; manage performance, recognition, workflow assignments, certifications, and credential renewals.
• Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
• Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory, and equipment protocols under applicable optometric supervision.
• Support optometric services through appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Oversee compliance with HIPAA, optical regulations, company policies, and safety protocols; build effective relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports and implement improvements; manage inventory, shrink prevention, asset protection, audits, and operational quality.
• Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and patient record maintenance.
• Perform basic optometric pre-testing and record results under the guidance of an Optometrist.
• Obtain required licensure in licensed or registration states within the applicable state training timeframe plus three months, whichever is longer, or certification in non-licensed states within 15 months.
• Monitor associates’ required licenses, registrations, certifications, and continuing education.
• Develop and implement business processes and solutions in partnership with managers, coworkers, customers, and other business partners; monitor results and address improvement opportunities.
• Model ethical conduct and compliance, support action plans and the Open Door Policy, and assist management in correcting ethical or compliance issues.
• Promote inclusion, teamwork, mentoring, accountability, customer-first decisions, continuous learning, and adaptation to change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, including tuition, books, and fees for eligible programs.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED