Vision Center Manager

Walmart•Hartford, WI

1d•Onsite

About The Position

The Vision Center Manager leads sales growth and daily operations for Walmart’s optical department. The role oversees merchandising, pricing, inventory, seasonal execution, sales forecasting, competitive positioning, and performance analysis. It builds customer and community relationships, promotes optical services, and represents the department in community programs and internal initiatives. The manager leads customer service and optical activities, including lifestyle consultations and recommendations, eyewear measurements, fittings, adjustments, contact lens education, order processing, and quality assurance, within applicable scope-of-practice requirements and optometric supervision. The position maintains customer confidentiality and compliant records, supports optometric services and patient intake, and ensures equipment is calibrated, clean, and operational. The role hires, trains, coaches, and develops associates; manages performance and recognition; assigns work to improve workflow; supports certification and credential renewal; and ensures apprentice opticians have sponsorship as required. It also oversees compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains effective relationships with optometrists; manages inventory, shrink, and asset protection; and uses operational reports to improve results. The position requires the appropriate state licensure or certification within specified timeframes and ensures associates maintain their required credentials and continuing education. The manager is expected to model Walmart’s values, support inclusive teamwork, act with integrity, serve customers and members, and pursue continuous improvement.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements for work in a Vision Center, including minimum age of 18 and the certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain required state licensure within the applicable timeframe in licensed or registration states, or certification in non-licensed states within 15 months.
Maintain required licenses, registrations, certifications, and continuing education when applicable.
Ability to perform the role’s optical, customer service, team leadership, compliance, and operational duties under applicable scope-of-practice requirements and optometric supervision.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales and align product assortments with customer needs, community demographics, and local economic patterns.
Monitor competitors’ pricing and adjust strategies to strengthen market relevance and achieve financial targets.
Use sales and operational data to identify opportunities, improve merchandising, and increase revenue and operational performance.
Encourage team engagement and build relationships with stakeholders to increase departmental visibility and impact.
Lead community outreach, promote optical services, and represent the department in community programs and internal initiatives.
Maintain high service standards and ensure customer inquiries and concerns are resolved promptly and accurately.
Lead lifestyle consultations and recommend visual solutions and products that meet customer needs under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related services within applicable scope-of-practice requirements and optometric supervision.
Protect customer confidentiality and maintain accurate, compliant documentation, including HIPAA and safety records.
Manage quality assurance, address complex optical and patient issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize the optical team; manage performance and foster an inclusive, accountable, collaborative culture.
Assign duties to optimize workflow, develop associate skills, and support operational excellence.
Support certification pathways and skill development; ensure timely credential renewals and apprentice optician sponsorship in accordance with state requirements.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable supervision.
Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Lead troubleshooting for non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control; ensure equipment maintenance and calibration protocols are followed.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols.
Build and maintain effective working relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, and maintain audit-ready standards and asset protection.
Provide optometrist-office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the Optometrist’s guidance.
Obtain required licensure in licensed or registration states within the applicable training and state-required timeframe, or obtain certification in non-licensed states within 15 months.
Monitor associates’ licenses, registrations, certifications, and continuing education requirements.
Apply current expertise and best practices to advise others, develop and execute action plans, and meet customer and business needs.
Build stakeholder relationships, identify business needs, implement and monitor business solutions, and adapt to competing demands and organizational changes.
Lead and participate in teams by coordinating assignments, sharing resources, providing feedback and support, and helping others adapt to change.
Develop and implement processes in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor results, and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates and assist management in addressing ethical and compliance issues.
Model Walmart values by respecting individual differences, building trusting relationships, mentoring others, acting with integrity, prioritizing customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.