Vision Center Manager

Walmart • Rolling Meadows, IL

4d • $26 - $39 • Onsite

About The Position

The Vision Center Manager leads sales growth and day-to-day operations for the optical department. The role oversees merchandising, pricing, inventory, seasonal execution, customer service, community outreach, and performance improvement. It also leads and develops the optical team through hiring, training, coaching, performance management, recognition, and support for certification and credential renewal.

The manager oversees optical and patient-service workflows, including eyewear measurements, fittings, adjustments, repairs, inspections, order processing, contact lens education, appointment scheduling, pre-testing, insurance verification, payment collection, and patient-record maintenance, where permitted by scope-of-practice requirements and under applicable optometric supervision. The role maintains equipment readiness and calibration, coordinates with labs, suppliers, and optometrists, and supports clinical operations under the guidance of the Optometrist.

The position ensures compliance with HIPAA, optical regulations, company policies, safety protocols, and applicable state requirements. It maintains relationships with Independent and/or Associate Optometrists, monitors associates’ licenses and continuing education, manages inventory and asset protection, and uses operational reports to improve performance. The role also models Walmart’s values of respect for individuals, integrity, customer service, and striving for excellence.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations; obtain certification in non-licensed states within 15 months.
• Monitor and ensure associates maintain required licenses, registrations, certifications, and continuing education requirements.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with customer and community needs, monitor competitive pricing, and use sales data to improve revenue performance.
• Build team engagement and departmental visibility through community outreach and relationships with internal and external stakeholders.
• Set and uphold customer-service standards; guide lifestyle consultations and recommendations for visual solutions.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, repairs, inspections, and troubleshooting under applicable optometric supervision and as permitted by scope-of-practice requirements.
• Maintain confidentiality and accurate, compliant customer and patient documentation, including HIPAA and safety protocols.
• Manage quality assurance, resolve complex optical and patient issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, and recognize the optical team; manage performance, assign duties, support certification pathways, and ensure timely credential renewal.
• Ensure apprentice opticians have required sponsorship and development pathways in accordance with state requirements.
• Coordinate eyewear and contact lens order processing, trial lens inventory, and equipment maintenance under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacements.
• Support optometric services by overseeing appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote the use of optical technologies to improve accuracy, efficiency, and customer experience.
• Oversee Vision Center operations, including regulatory and company-policy compliance, relationships with Independent and/or Associate Optometrists, performance reporting, inventory, shrink prevention, asset protection, audit readiness, and quality assurance.
• Provide optometric office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
• Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
• Obtain required state licensure or certification within applicable timelines and monitor associates’ licenses, registrations, certifications, and continuing education.
• Develop and implement action plans, business solutions, and processes; advise others, build stakeholder partnerships, monitor results, and address improvement opportunities.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and assist management in addressing compliance issues.
• Model Walmart values by fostering inclusion, trust, accountability, customer-first service, continuous learning, and improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and paid parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education programs, with tuition, books, and fees covered for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED