Vision Center Manager

Walmart • Ontario, OR

4d • $26 - $39 • Onsite

About The Position

The Vision Center Manager leads sales growth and the day-to-day operations of a Walmart Vision Center. The role oversees merchandising, pricing, inventory, sales forecasting, community outreach, customer service, and financial performance while building relationships with customers, community stakeholders, and optometrists.

The manager leads and develops the optical team through hiring, training, coaching, performance management, and recognition. They organize work to support efficient workflows and operational excellence, encourage certification and skill development, and ensure associates maintain required credentials.

Under applicable optometric supervision and within scope-of-practice requirements, the manager oversees optical measurements, eyewear fittings and adjustments, repairs, inspections, contact lens education and order processing, and related quality assurance. The position also supports optometric services through appointment workflows, pre-testing, patient intake, records, insurance verification, and payment collection where permitted.

The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate and confidential records; oversees equipment readiness and maintenance; manages inventory, shrink prevention, and asset protection; and uses operational reports to identify improvements. The role also models Walmart’s values of respect, integrity, customer service, and continuous improvement.

Requirements

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year's retail experience and 1 year's supervisory experience.
• Option 3: 2 years' general work experience, including 1 year's optical experience, and a high school diploma, GED, or equivalent.
• Must meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Maintain required licenses, registrations, certifications, and continuing education requirements for associates.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with customer and community needs, monitor competitive pricing, and use sales data to improve revenue performance.
• Build departmental visibility through community outreach and represent the optical department in community programs and internal business initiatives.
• Set and uphold customer service standards and resolve customer inquiries and concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions that meet customer needs under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and related work within scope-of-practice requirements and applicable optometric supervision.
• Protect customer information and maintain accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; foster an inclusive, collaborative, accountable culture.
• Assign duties to optimize workflow and support operational excellence, skill development, certification pathways, credential renewal, and apprentice sponsorship as required by state regulations.
• Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools under applicable optometric supervision.
• Ensure frame adjustments, repairs, and final eyewear inspections, including prism verification, meet quality standards under applicable optometric supervision.
• Lead troubleshooting for non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
• Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
• Promote the use of optical technologies to improve accuracy, efficiency, and customer experience.
• Oversee Vision Center operations and compliance with HIPAA, optical regulations, company policies, and safety protocols.
• Build and maintain effective working relationships with Independent and/or Associate Optometrists (IOD/AOD).
• Analyze operational and performance reports to improve performance; manage inventory, shrink prevention, asset protection, audit readiness, and quality assurance.
• Provide optometrist office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
• Perform basic optometric pre-testing and record results under the Optometrist’s guidance.
• Obtain required licensure or certification within the applicable state and company deadlines.
• Monitor associates’ licenses, registrations, certifications, and continuing education requirements.
• Develop and implement action plans and business solutions, advise others on best practices, build stakeholder relationships, monitor results, and adapt to competing demands and organizational changes.
• Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop and communicate processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
• Model and support compliance with company policies, ethics, and integrity standards, and assist management in addressing compliance issues.
• Promote respect, belonging, teamwork, trust, mentoring, accountability, customer-first service, learning, and continuous improvement in alignment with Walmart’s values.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, including tuition, books, and fees for eligible programs.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED