Vision Center Manager

Walmart•Rolling Meadows, IL

2d•Onsite

About The Position

The Vision Center Manager leads the optical department’s sales growth, merchandising, pricing accuracy, inventory oversight, and seasonal execution. The manager forecasts trends, aligns assortments with customer and community needs, monitors competitors, and uses sales and operational data to improve performance. The role also promotes optical services through community outreach and internal initiatives, and maintains high standards for resolving customer questions and concerns. The manager leads lifestyle consultations and recommends visual solutions. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the role oversees eyewear measurements, fittings, adjustments, contact lens education, quality assurance, complex optical and patient issues, and clinical equipment readiness. Responsibilities include maintaining accurate and confidential records, following HIPAA and safety protocols, coordinating optical orders and trial lens inventory, and supporting optometric services through appointment workflows, pre-testing, patient intake, insurance verification, and payment collection. The role hires, trains, coaches, and develops the optical team; manages performance and recognition; assigns work to support efficient operations; and encourages certification and career development. The manager ensures required credentials and continuing education are maintained, supports apprentice opticians’ sponsorship and development, and builds effective relationships with Independent and/or Associate Optometrists. The manager oversees Vision Center compliance with HIPAA, optical regulations, company policies, and safety standards. Other duties include managing inventory, shrink prevention and asset protection; maintaining audit-ready operations; monitoring equipment and coordinating repairs; and analyzing reports to identify improvements. The position also supports Walmart’s values of respect for the individual, integrity, customer service, and excellence.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain licensure in licensed or registration states within the required state-mandated training period plus 3 months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Ensure associates maintain required licenses, registrations, certifications, and continuing education requirements.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align assortments with customer needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Build team engagement and stakeholder connections; lead community outreach to promote optical services and represent the department in community and internal initiatives.
Maintain service standards and resolve customer inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions based on customer needs.
Under applicable optometric supervision and where permitted, oversee eyewear measurements, fittings, adjustments, contact lens education, frame repairs, final inspections, and troubleshooting of non-adapt cases.
Protect customer confidentiality and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, and equipment calibration, cleanliness, and readiness.
Hire, train, coach, and develop associates; manage performance and recognition; assign duties to optimize workflow and operational excellence.
Support certification pathways and skill development; ensure timely credential renewal and apprentice optician sponsorship in accordance with state requirements.
Coordinate with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols.
Monitor equipment performance, troubleshoot issues, and coordinate repairs or replacements.
Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Oversee compliance with HIPAA, optical regulations, company policies, and safety protocols; build effective working relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports; manage inventory, shrink prevention, asset protection, audits, and quality assurance.
Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Perform basic optometric pre-testing and record results under the Optometrist’s guidance.
Obtain required licensure or certification within the specified state and company timelines, and monitor associates’ licenses, registrations, certifications, and continuing education.
Develop, communicate, and implement business processes; build stakeholder relationships; monitor progress and results; and address improvement opportunities and competing demands.
Lead and participate in teams, coordinate work assignments, provide feedback and support, and help others adapt to change.
Model company policies, ethics, integrity, inclusion, accountability, customer focus, continuous learning, and Walmart values.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.