Vision Center Manager

Walmart • Scottsbluff, NE

3d • $25 - $38 • Onsite

About The Position

The Vision Center Manager leads sales growth and daily operations for the optical department. The role oversees merchandising, pricing, inventory, seasonal execution, customer service, community outreach, and financial performance. It also leads and develops the optical team through hiring, training, coaching, performance management, recognition, and support for required certifications and credentials.

The manager oversees optical services and quality processes, including eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, order processing, trial lens inventory, and equipment readiness, as permitted by scope-of-practice requirements and under applicable optometric supervision. The position also supports optometric services through appointment workflows, pre-testing, patient intake, recordkeeping, insurance verification, and payment collection where permitted.

The role maintains compliance with HIPAA, optical regulations, company policies, safety protocols, and applicable licensing and certification requirements. It builds working relationships with Independent and/or Associate Optometrists, analyzes operational reports, manages shrink prevention and asset protection, and drives continuous improvement in customer experience and business results.

Requirements

• Meet one of the following minimum qualification options: completion of at least two years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
• Meet Vision Center work eligibility requirements, including a minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with customer and community needs, monitor competitive pricing, and use sales data to improve revenue performance.
• Build stakeholder relationships, lead community outreach, and represent the optical department in community programs and internal initiatives.
• Set and uphold service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, frame repairs, and final eyewear inspections as permitted and under applicable optometric supervision.
• Ensure confidentiality of customer information and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, resolve complex optical and patient issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, and recognize the optical team; manage performance and foster an inclusive, accountable, collaborative culture.
• Assign duties to optimize workflow and skill development, support certification pathways, and ensure timely credential renewals.
• Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
• Ensure accurate optical measurements, consistent use of manual and digital tools, and high-quality frame adjustments, repairs, and inspections, including prism verification.
• Lead troubleshooting of non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacements.
• Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
• Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols, and maintain effective working relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports, manage inventory and shrink prevention, and maintain audit-ready standards and operational excellence.
• Provide optometrist-office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
• Perform basic optometric pre-testing and record results under the Optometrist's guidance.
• Obtain required licensure in licensed or registration states within the required timeframe, or certification in non-licensed states within 15 months.
• Monitor associates' required licenses, registrations, certifications, and continuing education.
• Provide expert advice and guidance, support business solutions, lead and participate in teams, develop and implement processes, and promote compliance with company policies, ethics, and integrity standards.
• Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U Walmart-paid education benefit, including tuition, books, and fees for eligible programs
• Performance-based bonus awards
• Annual or quarterly performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED