Vision Center Manager

Walmart•Spearfish, SD

10d•Onsite

About The Position

The Vision Center Manager leads the optical department’s sales, merchandising, pricing, inventory, and seasonal execution. The role uses sales and operational data to forecast trends, align assortments with customer and community needs, monitor competition, and improve financial performance. The manager promotes optical services through community outreach and represents the department in community and internal initiatives. The manager ensures a high standard of customer service and, under applicable optometric supervision and within scope-of-practice requirements, oversees lifestyle consultations, eyewear measurements and fittings, adjustments, contact lens education, quality assurance, and resolution of complex optical and patient issues. The role safeguards confidential customer information and maintains accurate documentation in accordance with HIPAA, safety protocols, and applicable regulations. It also oversees eyewear and contact lens orders, trial lens inventory, equipment calibration and maintenance, frame repairs and inspections, and coordination with laboratories, suppliers, and optometrists. The position leads, coaches, and develops the optical team through hiring, training, performance management, recognition, certification support, and credential tracking. It supports apprentice optician development and ensures sponsorship where required by state regulations. The manager directs Vision Center operations, including appointment scheduling workflows, pre-testing, patient intake, insurance verification, payment collection, and records maintenance. The role builds relationships with Independent and/or Associate Optometrists, monitors compliance and operational performance, and manages inventory, shrink prevention, asset protection, and audit readiness. The manager supports implementation of business solutions and processes, collaborates with stakeholders, leads and participates in teams, and models company policies, ethics, integrity, and Walmart’s values. The role promotes belonging, teamwork, customer-first decisions, accountability, continuous improvement, and adaptation to change.

Requirements

Meet one of the following minimum qualification pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and any certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Monitor and maintain required licenses, registrations, certifications, and continuing education requirements for associates.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with customer needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Engage store teams and stakeholders, lead community outreach, and promote optical services and the department’s visibility.
Set service standards and ensure customer inquiries and concerns are resolved promptly and accurately.
Lead lifestyle consultations and recommend visual solutions; oversee optical services and eyewear tasks within scope-of-practice requirements and under applicable optometric supervision.
Ensure confidentiality and accurate, compliant documentation, including adherence to HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, readiness, troubleshooting, repairs, and replacements.
Lead, coach, hire, train, develop, recognize, and performance-manage the optical team; assign duties to optimize workflow.
Support certification pathways and skill advancement, track credential renewals, and ensure apprentice opticians have sponsorship where required.
Oversee accurate optical measurements, frame adjustments and repairs, final eyewear inspections, non-adapt troubleshooting, and coordination with labs, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols.
Build and maintain effective working relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports and implement improvements.
Manage inventory, shrink prevention, asset protection, audit readiness, and operational excellence.
Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and patient record maintenance.
Perform basic optometric pre-testing and record results under the Optometrist’s guidance.
Obtain required licensure or certification within applicable state and company timelines, and monitor associates’ credentials and continuing education requirements.
Develop and implement business solutions and processes, collaborate with stakeholders, lead and participate in teams, and monitor progress and results.
Demonstrate and support company policies, ethics, integrity, Walmart values, inclusion, teamwork, customer service, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education program for eligible full-time and part-time associates.
Performance-based bonus awards, including annual or quarterly performance bonuses.