Vision Center Manager

Walmart•Oklahoma City, OK

10d•$24 - $37•Onsite

About The Position

The Vision Center Manager leads sales growth and day-to-day operations for the optical department. The role oversees merchandising, pricing, inventory, sales forecasting, community outreach, customer service, and financial performance. It also leads and develops the optical team through hiring, training, coaching, performance management, recognition, and support for certification and credential renewal. The manager oversees optical and optometric workflows, including eyewear and contact lens orders, measurements, fittings, adjustments, inspections, equipment readiness, appointment scheduling, patient intake, pre-testing, insurance verification, and payment collection. Clinical and optical activities are performed only as permitted by applicable scope-of-practice requirements and under the appropriate optometric supervision. The role maintains accurate and confidential customer and patient records and ensures compliance with HIPAA, optical regulations, company policies, and safety requirements. The position builds effective working relationships with Independent and/or Associate Optometrists, coordinates with laboratories and suppliers, monitors reports and operational performance, manages inventory and asset protection, and maintains audit-ready quality standards. It also supports business solutions, process improvements, stakeholder partnerships, and an inclusive, accountable workplace aligned with Walmart’s values.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Meet one of the following minimum qualification pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Obtain required licensure in licensed or registration states within the timeframe needed to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Maintain required licenses, registrations, certifications, and continuing education requirements for the role and ensure associates do likewise.
Ensure apprentice opticians have sponsorship in accordance with state requirements.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of sales data and competitive pricing.
Align product assortments and merchandising tactics with customer needs, community demographics, local economic patterns, and financial targets.
Build departmental visibility and relationships through community outreach, community programs, and internal business initiatives.
Set and uphold customer service standards, resolve customer concerns, and lead lifestyle consultations and product recommendations within applicable supervision requirements.
Oversee eyewear measurements, fittings, adjustments, repairs, final inspections, and prism verification as permitted by scope-of-practice requirements and applicable optometric supervision.
Ensure accurate use of manual and digital measurement tools, including for pupillary distance, position of wear, and multifocal or progressive lens parameters.
Troubleshoot non-adapt cases and coordinate job-status, product-update, and corrective-action communication with laboratories, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance; guide troubleshooting and coordinate repairs or replacements.
Support optometric services through appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, patient intake, and payment collection where permitted.
Oversee insurance verification, appointment coordination, payment collection, and patient-record maintenance in compliance with HIPAA and company policies.
Support clinical operations by performing basic optometric pre-testing and recording results under the guidance of the Optometrist.
Maintain customer-information confidentiality, accurate documentation, HIPAA compliance, safety protocols, and applicable optical regulatory compliance.
Manage quality assurance, complex optical and patient issues under applicable optometric supervision, inventory, shrink prevention, and asset protection.
Lead, coach, hire, train, develop, and recognize associates; assign duties to support workflow, skill development, and operational excellence.
Support certification pathways and skill advancement, ensure timely credential renewals, and ensure apprentice opticians have sponsorship and development pathways in accordance with state requirements.
Obtain required licensure in licensed or registration states within the stated timeframe, or certification in non-licensed states within 15 months; monitor associates’ licenses, registrations, certifications, and continuing education requirements.
Build and maintain effective working relationships with Independent and/or Associate Optometrists (IOD/AOD).
Analyze operational and performance reports, identify improvement opportunities, and execute action plans to improve performance.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Develop, communicate, and implement processes and business solutions in collaboration with managers, coworkers, customers, and business partners; monitor progress and adapt to changing priorities.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing feedback and support, and helping others adapt to change.
Demonstrate and support company policies, ethical standards, and compliance practices; assist management in addressing ethical and compliance issues.
Foster an inclusive, collaborative culture grounded in accountability, integrity, customer service, continuous learning, and development.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone (RPZ) compensation based on location, for certain positions.