Vision Center Manager

Walmart•Grand Haven, MI

5d•Onsite

About The Position

The Vision Center Manager leads sales growth and operational performance for the optical department through merchandising, accurate pricing, inventory oversight, seasonal execution, sales forecasting, and analysis of customer, community, and competitive trends. The manager promotes optical services through community outreach and builds relationships with internal and external stakeholders. The role leads customer service and optical workflows, including lifestyle consultations, eyewear measurements and fittings, contact lens education, order processing, quality assurance, and resolution of complex customer or patient issues. Clinical and optical activities are performed within applicable scope-of-practice requirements and under optometric supervision where required. The manager maintains customer confidentiality and accurate documentation, including compliance with HIPAA and safety protocols, and ensures equipment is calibrated, clean, and ready for use. The manager hires, trains, coaches, and develops the optical team; manages performance and recognition; assigns work to support effective workflow; and promotes certification, credential renewal, and development pathways. The role also oversees Vision Center compliance, inventory, shrink prevention, asset protection, reporting, audit readiness, appointment and patient-intake workflows, and support for optometric services. Required licenses, registrations, certifications, and continuing education must be obtained and maintained in accordance with applicable state requirements and company policy. The role is expected to model Walmart’s values, support an inclusive and collaborative workplace, act with integrity, put customers and members first, and drive continuous improvement and business results. The hourly wage range is $23.50–$36.50, with additional annual or quarterly performance bonuses; regional pay-zone compensation may apply to certain positions. The actual hourly rate will equal or exceed the applicable minimum wage for the job location.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and other company or regulatory qualifications.
Meet one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Maintain required associate licenses, registrations, certifications, and continuing education requirements.
Perform or oversee optical and clinical activities only as permitted by applicable scope-of-practice requirements and optometric supervision.
Comply with HIPAA, optical regulations, company policies, safety protocols, and applicable state requirements.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with customer needs, community demographics, and local economic patterns.
Monitor competitive pricing, use sales data to refine merchandising, and drive revenue and financial performance.
Build stakeholder connections, lead community outreach, promote optical services, and represent the department in community and internal initiatives.
Set and uphold customer-service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions; oversee eyewear measurements, fittings, adjustments, contact lens education, and related work within applicable scope-of-practice requirements and optometric supervision.
Maintain customer confidentiality and compliant documentation, including HIPAA and safety protocols; manage quality assurance and resolve complex optical and patient issues as permitted.
Maintain equipment calibration, cleanliness, readiness, and performance; guide troubleshooting and coordinate repairs or replacements.
Hire, train, coach, develop, and manage the performance of optical associates; foster an inclusive, accountable, collaborative team culture and recognize contributions.
Assign duties to optimize workflow and skill development; support certification pathways, credential renewals, and apprentice optician sponsorship and development as required by state law.
Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
Ensure quality frame adjustments, repairs, and final eyewear inspections, including prism verification; troubleshoot non-adapt cases and coordinate with labs, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols under applicable optometric supervision.
Support optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
Oversee Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; build effective relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, support asset protection, and maintain audit-ready standards and operational excellence.
Provide optometric office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the Optometrist’s guidance.
Obtain required licensure in licensed or registration states within the applicable state training and timing requirements, and obtain certification in non-licensed states within 15 months.
Monitor associates’ required licenses, registrations, certifications, and continuing education.
Apply current expertise and provide advice and guidance to improve plans, business solutions, processes, and practices while meeting customer and business needs.
Build partnerships with stakeholders, identify business needs, carry out necessary processes, monitor results, and adapt to competing demands and organizational changes.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Promote compliance with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and assist management in addressing ethical or compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs, subject to eligibility requirements.
Annual or quarterly performance bonuses; regional pay-zone compensation may apply to certain positions.