Care Coordinator- Chambers

Spear Physical and Occupational Therapy • New York, NY

2d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Chambers St. clinic in Tribeca. Care Coordinators support patient care by welcoming and valuing patients while managing appointment flow. They respond to phone calls and emails within two hours when possible and always within 24 hours, guide patients through the out-of-network experience, greet clinic visitors, and provide five-star customer service. The role works collaboratively to foster a supportive community for patients and team members.

Spear values empathy, clinical excellence, clear communication, accountability, and teamwork. Successful candidates are expected to be self-motivated, proactive, collaborative, and willing to go above and beyond while connecting with patients, colleagues, and the surrounding community.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA/BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Support patient care and manage the flow of appointments.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic and provide welcoming, five-star customer service.
• Collaborate with team members to support patients and colleagues.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan.
• 401(k) Safe Harbor matching contribution, up to 4% of annual compensation.
• Generous paid time off, floating holidays, company holidays, and mental health time.
• Employee discounts on entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed