Care Coordinator

Daymark Health • Providence, RI

10d • $50,000 - $60,000 • Onsite

About The Position

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Care Coordinators are an important part of the operational engine of the Daymark Care Team. In this role, your primary responsibility is to ensure the right visits happen with our Nurse Practitioners and Registered Nurses at the right time, in the home or over video. You will also be a warm, reliable voice for patient communication and handle some of the administrative work that keeps care moving, such as medical records requests and faxing. This is a fast-paced, highly collaborative role for someone who takes pride in details and cares about the people behind every appointment.

Requirements

• 3+ years of experience in medical office administration, patient scheduling, care coordination, patient access, or a similar healthcare setting.
• Calendar management skills, including the ability to manage multiple calendars and last-minute changes.
• Warm, patient, and clear communication skills.
• Detail-oriented and accurate with documentation and handling protected health information.
• Bias to action and ability to prioritize tasks.
• Proficiency with EHR systems, Slack, Zoom, and the Google Suite.
• Basic Life Support (BLS) certification.
• Compliance with Daymark's Employee Vaccination and Testing policy.
• Proof of a valid driver's license.

Nice To Haves

• Experience in oncology, home health, or a virtual care model.

Responsibilities

• Schedule and manage in-home and virtual visits for the Nurse Practitioners and Registered Nurses you support, optimizing provider calendars and minimizing gaps.
• Handle on-the-fly scheduling adjustments due to cancellations or changes in patient or provider availability, ensuring continuity for the patients and proactive communication to the team.
• Coordinate with patients and caregivers to schedule, confirm, and reschedule visits, and to close the loop on missed appointments or overdue follow-ups.
• Support virtual visits by providing basic technical support to patients who may need assistance.
• Develop a working knowledge of your assigned patient panel, including clinical priorities, recent activity, and upcoming needs, and use it to prioritize visits, surface patient needs to providers, and conduct proactive outreach.
• Provide coverage for inbound patient calls resolving scheduling and logistical questions and warm-transferring other questions or concerns to the appropriate team member.
• Process medical records requests in line with HIPAA and Daymark policies, and send and receive faxes accurately and securely.
• Maintain a high standard of operational excellence, including clear documentation in our EHR and other systems, adherence to Daymark’s policies and procedures, and tracking and meeting any expected deadlines or productivity metrics.
• Work flexibly across the Care Team to support coverage and urgent needs as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed