Care Coordinator

Endeavor HCBS • Phoenix, AZ

13d • $43,000 - $50,000 • Onsite

About The Position

The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. This role serves as the central point of contact between members, Direct Support Professionals (DSPs), and state support teams. The coordinator oversees service delivery, conducts routine home visits, and ensures compliance with Arizona Division of Developmental Disabilities (DDD) standards.

The position is an in-person, full-time, non-exempt role based in Phoenix, Arizona. The schedule is Monday through Friday, 8:30 AM to 4:30 PM. The Care Coordinator reports to the Branch Manager, and the stated pay range is $43,000–$50,000.

Endeavor DDD Services seeks a dedicated, organized administrative professional who is committed to empowering individuals with developmental disabilities and supporting family caregivers. The role calls for clear and empathetic communication, strong attention to detail, a proactive approach to problem-solving, and the ability to manage multiple deadlines and documentation requirements.

Requirements

• Valid Level One Fingerprint Clearance Card, or eligibility to obtain one before hire.
• Ability to pass a criminal background check and drug test.
• Valid driver's license, reliable personal vehicle, and active auto insurance.
• Understanding of confidentiality standards and HIPAA compliance.
• Proficiency with Google Workspace, including Docs, Sheets, Gmail, and Drive, and with Apple/iOS devices.

Nice To Haves

• At least one year of experience as a Care Coordinator, Case Manager, or in an equivalent human services or healthcare role.
• Experience working in HCBS or with the Arizona DDD system.
• Previous experience as a DSP, Lead DSP, or Group Home Manager/Lead.
• Working knowledge of PCSPs and state-authorized service delivery models, including Attendant Care, Habilitation, and Respite.

Responsibilities

• Oversee and coordinate HCBS, including Attendant Care, Habilitation, and Respite, for assigned DDD members.
• Ensure delivered care aligns with authorizations and Person-Centered Service Plans (PCSPs), and track utilization, member goals, and outcomes.
• Conduct regular, scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
• Serve as the primary contact among families, DSPs, state support coordinators, and internal administrative staff.
• Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues.
• Maintain complete, accurate, and timely documentation in accordance with Arizona DDD, AHCCCS, and HIPAA standards.
• Address coverage gaps, mitigate service disruptions, and advocate for resources that help members thrive in their homes and communities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed