Care Coordinator

Northpoint Recovery Holdings • Lincoln, NE

8d • Onsite

About The Position

The Care Coordinator is a member of the Imagine adolescent outpatient team and helps clients and families access resources and community services, supports educational needs, and facilitates or co-facilitates groups. The role coordinates care under the direction of counseling staff, facility leadership, and the multidisciplinary team. The Care Coordinator supervises clients throughout programming, maintains the program schedule, and uses de-escalation skills when needed. Work takes place onsite and during community activities. The listed schedule is Monday, Tuesday, and Thursday from 8:30 a.m. to 7:00 p.m., and Wednesday from 8:30 a.m. to 4:30 p.m. Compensation is $17–$22 per hour.

Requirements

• Bachelor’s degree in a relevant field or commensurate experience.
• At least 21 years of age.
• At least one year of relevant work experience.
• Knowledge and skills in English usage and interpersonal relationships, with excellent communication skills.
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Knowledge of the surrounding geographic area for effective and efficient routing.
• Ability to organize and prioritize competing priorities and balance work demands.
• Proficiency in competency areas including patient rights, safety, and sanitation.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for internal and external clients.
• Creative and persistent problem-solving ability.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all organizational levels.
• Strong interpersonal skills for handling sensitive situations and confidential information.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Interact routinely with clients, observe their behavior, and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff, clients, and parents or guardians.
• Monitor assigned clients’ progress toward goals and share observations with counseling and educational staff to inform programming.
• Ensure facility cleanliness and upkeep under leadership direction.
• Assist clients with scheduling community appointments and meeting educational needs; collaborate with onsite educators and school-appointed resources.
• Facilitate and co-facilitate approved group sessions.
• Oversee and manage safe, efficient client transportation to and from facilities when necessary.
• Maintain route and maintenance records.
• Assist with orientation of new admissions.
• Model professional attitudes, language, and communication and help create a positive culture.
• Use therapeutic communication and maintain professional boundaries with clients and their families.
• Assist with treatment planning and discharge planning.
• Document group sessions and client care and behavior as required by established policies and procedures.
• Use de-escalation skills to promote personal and client safety when dealing with volatile clients.
• Assist counseling and administrative staff in responding to emergencies.
• Maintain confidentiality and comply with company policies, procedures, standards of care, and applicable HIPAA requirements.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for the employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for eligible medical and dependent care expenses.
• Generous paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level