Patient Coordinator- VEC General Booth

Eye Care Partners Career Opportunities•Virginia Beach, VA

3d•$18 - $19•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities to support smooth patient check-in and checkout. This is a full-time position based in Virginia Beach, Virginia, with occasional travel to satellite offices in Norfolk, Suffolk, and Hampton. Mileage is paid.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Demonstrated initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to consistently contribute to a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation to travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Provide exceptional customer service during every in-person and telephone patient encounter; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Manage patients’ time and the doctors’ time and schedules with urgency.
Manage patient flow in the office.
Know common fees for common visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.