Patient Coordinator- VEC General Booth

Virginia Eye Consultants•Virginia Beach, VA

3d•$18 - $19•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also handles administrative tasks to support a smooth patient check-in and check-out experience. This full-time position is located in Virginia Beach, Virginia, with occasional travel to satellite offices in Norfolk, Suffolk, and Hampton; mileage is paid.

Requirements

Interact courteously and professionally with employees at all levels.
Show a desire to gain industry knowledge and training.
Demonstrate initiative in accomplishing practice goals.
Be able to grow, adapt, and accept change.
Contribute to a positive work environment by being team-oriented and patient-focused.
Commit to working over 40 hours when needed to meet business needs.
Have reliable transportation that allows travel to multiple work locations with minimal notice.
High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
No license or credential is required.

Responsibilities

Provide exceptional customer service during in-person and telephone interactions; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and doctors’ schedules by acting with urgency.
Manage patient flow in the office.
Know common fees for common visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.