Patient Coordinator- VEC General Booth

Eye Care Partners•Virginia Beach, VA

3d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for each visit through excellent patient care. The role also handles administrative responsibilities to create a smooth patient check-in and check-out experience. This full-time position is based in Virginia Beach, Virginia, and requires occasional travel to satellite offices in Norfolk, Suffolk, and Hampton. Mileage is paid.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work more than 40 hours to meet business needs.
Reliable transportation to travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical requirements of the role.

Responsibilities

Provide exceptional customer service during patient encounters in person and by phone.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and the doctors’ schedules by working with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.