Patient Coordinator- VEC General Booth

Virginia Eye Consultants•Virginia Beach, VA

3d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and helps set a positive tone for their visit through excellent patient care. The role also performs administrative responsibilities to support a smooth patient check-in and check-out experience. This full-time position is located in Virginia Beach, Virginia, with occasional travel to satellite offices in Norfolk, Suffolk, and Hampton; mileage is paid. Pay is $18–$19 DOE.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to interact courteously and professionally with employees at all levels.
Reliable transportation permitting travel to multiple work locations with minimal notice.
Ability and commitment to work over 40 hours to meet business needs.
Demonstrate initiative, adaptability, a willingness to learn and grow, and a team-oriented, patient-focused approach.

Responsibilities

Provide exceptional customer service during every patient encounter, in person and by phone.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and doctors’ schedules by practicing urgency.
Manage patient flow in the office.
Know common fees for common visits and collect the correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.