Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• One to three years of experience in healthcare admissions, intake, scheduling, referral coordination, medical office operations, or a related healthcare setting required.
• Strong organizational, time management, and problem-solving skills, including the ability to manage competing priorities and follow through independently.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact professionally and compassionately with patients, families, and healthcare teams.
• Proficiency with electronic medical records, Microsoft Office, email, and other office technology.
• Knowledge of HIPAA and patient confidentiality requirements, sound judgment, and the ability to handle sensitive information appropriately.
• Ability to work the assigned branch schedule, including flexibility to support coverage needs.
• Valid driver's license, insured automobile meeting applicable requirements, and a vehicle in good working order.

Nice To Haves

• Associate degree in healthcare administration, business administration, or a related field.
• Hospice, home health, hospital discharge planning, or other post-acute care experience.
• Familiarity with medical terminology, hospice services, payer verification, authorizations, and referral-to-admission workflows.

Responsibilities

• Coordinate and track referrals from Intake handoff through completed admission or final disposition, maintaining clear ownership, timely follow-up, and resolution of barriers.
• Schedule evaluations and admissions with Intake, clinical leadership, and admissions clinicians, taking patient needs, urgency, and clinician availability into account.
• Confirm admission readiness and coordinate required documentation and approved logistical arrangements; escalate scheduling, staffing, or other barriers as needed.
• Communicate with patients, families, clinical teams, Community Liaisons, referral sources, and branch leadership about progress and next steps.
• Maintain accurate referral records, communicate admission outcomes, and provide thorough handoffs to support continuity of care, including evening, weekend, and holiday coverage.
• Identify opportunities to improve referral coordination and admission workflows while following company policies, HIPAA requirements, and established procedures.
• Participate in team meetings, training, quality initiatives, and other activities supporting efficient operations and a positive patient and family experience.

Benefits

• Comprehensive health, dental, and vision insurance.
• Career Path Program supporting internal growth, advancement, and increased pay.
• 15 days of paid time off and 10 holidays.
• Tuition reimbursement and certification assistance.
• Wellness and discount programs.
• Cell phone, mileage, and gym membership reimbursement.
• Company matching 401(k).