Admissions Coordinator

Care Hospice•Phoenix, AZ

About The Position

The Admissions Coordinator at Hospice of the West coordinates the transition of patients and families into hospice care. The role connects Intake, clinical teams, Community Liaisons, referral sources, and branch leadership to keep referrals moving, coordinate timely evaluations and admissions, and provide clear communication throughout the process. It requires organized follow-up, accurate documentation, and compassionate service in a fast-paced healthcare environment. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with flexibility to support coverage needs, including evening, weekend, and holiday coverage. Hospice of the West describes itself as a mission-driven, patient-centered provider of end-of-life care, focused on dignity, peace, comfort, and human connection. The position supports efficient operations and a positive patient and family experience while following company procedures and HIPAA requirements. The stated pay range is $25.00–$27.00 per hour; the final rate depends on relevant experience and position responsibilities and is confirmed at the end of the interview process.

Requirements

High school diploma or equivalent required.
One to three years of experience in healthcare admissions, intake, scheduling, referral coordination, medical office operations, or a related healthcare setting required.
Strong organizational, time management, and problem-solving skills, including the ability to manage competing priorities and follow through independently.
Excellent interpersonal, written, and verbal communication skills, with the ability to interact professionally and compassionately with patients, families, and healthcare teams.
Proficiency with electronic medical records, Microsoft Office, email, and other office technology.
Knowledge of HIPAA and patient confidentiality requirements, sound judgment, and the ability to handle sensitive information appropriately.
Ability to work the assigned branch schedule, including flexibility to support coverage needs.
Valid driver's license, insured automobile meeting applicable requirements, and a vehicle in good working order.

Nice To Haves

Associate degree in healthcare administration, business administration, or a related field.
Hospice, home health, hospital discharge planning, or other post-acute care experience.
Familiarity with medical terminology, hospice services, payer verification, authorizations, and referral-to-admission workflows.

Responsibilities

Coordinate and track referrals from Intake handoff through completed admission or final disposition, maintaining clear ownership, timely follow-up, and resolution of barriers.
Schedule evaluations and admissions with Intake, clinical leadership, and admissions clinicians, taking patient needs, urgency, and clinician availability into account.
Confirm admission readiness and coordinate required documentation and approved logistical arrangements; escalate scheduling, staffing, or other barriers as needed.
Communicate with patients, families, clinical teams, Community Liaisons, referral sources, and branch leadership about progress and next steps.
Maintain accurate referral records, communicate admission outcomes, and provide thorough handoffs to support continuity of care, including evening, weekend, and holiday coverage.
Identify opportunities to improve referral coordination and admission workflows while following company policies, HIPAA requirements, and established procedures.
Participate in team meetings, training, quality initiatives, and other activities supporting efficient operations and a positive patient and family experience.