Clinical Care Coordinator, Ears, Nose, Throat, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

The Clinical Care Coordinator provides departmental support for clinical and non-clinical needs and helps leadership track and implement system and departmental initiatives. The coordinator assists with patient care needs, clinic flow, and other activities that support the growth of the division. The role supports departmental standards by maintaining and auditing patient satisfaction information, investigating discrepancies, analyzing departmental processes, serving as a subject matter expert within the scope of practice, tracking departmental goals and tasks, and updating policies, procedures, and records. It also assists with staff training and development, including monitoring training completion and licensure renewals. Administrative and document-control duties include maintaining personnel files and calendars, scheduling meetings, notifying staff, ordering supplies within budget, processing invoices and check requests, preparing reports and documents, and maintaining departmental manuals and lists. The coordinator also assists with patient registration and front desk activities, referrals, pre-visit planning, scheduling, and medical record management.

Requirements

High school diploma or GED.
3–5 years of equivalent experience.

Nice To Haves

Bachelor's degree.
6–10 years of equivalent experience.

Responsibilities

Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
Investigate patient satisfaction discrepancies, recommend resolutions, and help prevent recurrence.
Audit and analyze departmental processes and systems for accuracy and completion of tasks.
Act as a subject matter expert for the department within the scope of practice.
Track departmental goals and tasks and help keep them on schedule and implement them.
Update departmental policies and procedures, maintain records, and distribute information to staff.
Assist with staff development and training as outlined by leadership.
Monitor training completion and licensure renewals and coordinate with leadership on necessary training remediation.
Maintain the personnel file system.
Maintain calendars, schedule meetings, and send notifications to staff.
Order supplies within budget and process invoices and check requests.
Assist with copying, faxing, and mailings.
Create reports to review and maintain enterprise standards.
Draft documents and maintain departmental manuals, rosters, and lists.
Assist with registration and preregistration, greet patients, and support patient sign-in.
Assist with referrals and work queues.
Assist with pre-visit planning and preparation.
Help with scheduling and medical record management.
Perform other duties as assigned.