Patient Services Representative, Ears, Nose, Throat, Part Time, First Shift

UC Health•West Chester, OH

8d•Onsite

About The Position

The Patient Services Representative serves as the main point of contact for patients entering, leaving, or requesting assistance at UC Health facilities. The role provides attentive customer service and supports patient interactions with care. Duties span front-office operations, pre-registration, registration, insurance coordination, and clinical coordination, while following HIPAA policies and guidelines.

Requirements

High school diploma or GED.
0–6 months of equivalent experience.

Nice To Haves

Associate's degree.
1–2 years of equivalent experience.

Responsibilities

Communicate appropriately with patients based on their population and needs, provide clear treatment instructions, and involve family or guardians in assessment and continuing care.
Recognize patient physical limitations, behavioral health concerns, signs of abuse or neglect, and needs related to psychological, religious, or cultural circumstances; respond appropriately.
Perform treatments, administer medication, or operate equipment safely.
Greet patients warmly, answer questions, help patients find destinations, and check the lobby to ensure patients are receiving assistance.
Coordinate same-day scheduling changes and arrange internal or external transportation when needed.
Answer and direct telephone calls and conduct end-of-day visit reconciliation.
Verify patient benefits with external groups and certify or recertify procedural services.
Obtain required authorizations for scheduled and unscheduled high-dollar outpatient procedures, follow up on missing information or account problems, and complete pre-authorizations and pre-certifications when needed.
Collect and verify demographic information for new patients and ensure registration information is complete and accurate.
Assist patients with MyChart enrollment, collect co-payments, and follow the standard consent workflow.
Update insurance information, complete Medicare Secondary Payer questionnaires for appropriate patients, and ensure insurance information is complete for billing and compliance.
Collect insurance information as indicated in the Pre-Registration Minimum Data Set.
Assist with referrals and work questions, pre-visit planning and preparation, scheduling, and medical record management.
Make reminder calls to patients as needed.
Adhere to HIPAA policies and guidelines.