Clinical Care Coordinator, Ears, Nose, Throat, Full Time, First Shift

UC Health•West Chester Township, OH

About The Position

The Clinical Care Coordinator provides departmental support for clinical and non-clinical needs and helps leadership track and implement system and departmental initiatives. The coordinator assists with patient care needs, clinic flow, and other duties that support the growth of the division. The role maintains departmental standards and documentation, supports staff training and development, provides administrative and document-control support, assists with registration and front desk operations, and coordinates referrals, pre-visit planning, scheduling, and medical record management.

Requirements

High school diploma or GED.
3–5 years of equivalent experience.

Nice To Haves

Bachelor's degree.
6–10 years of equivalent experience.

Responsibilities

Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
Investigate patient satisfaction discrepancies, recommend resolutions, and help prevent recurrence.
Audit and analyze departmental processes and systems to ensure accuracy and appropriate completion of tasks.
Serve as a subject matter expert for the department within the scope of practice.
Maintain departmental goals and tasks, keep them on schedule, and help implement them.
Update departmental policies and procedures, maintain records, and distribute materials to staff.
Assist with staff development and training as outlined by leadership.
Monitor training completion and license renewals and work with leadership on any necessary training remediation.
Maintain the personnel file system.
Maintain calendars, schedule meetings, and send notifications to staff.
Order supplies within budget and process invoices and check requests.
Assist with copying, faxing, and mailings.
Create reports to review and maintain enterprise standards.
Draft documents and maintain departmental manuals, rosters, and lists.
Assist with registration and pre-registration, greet patients, and sign patients in.
Assist with referrals and work queues.
Assist with pre-visit planning and preparation.
Help with scheduling and medical record management.
Perform other duties as assigned.