Care Coordinator Jobs

About The Position

Requirements

• Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.
• OR Two years of postsecondary education with three years of experience in program administration or event production.
• Computer skills to include intermediate to advanced Microsoft Word and Excel experience

Nice To Haves

• Preferred experience in healthcare, hospital, homecare and/or hospice.
• Two years of experience in home care referral, discharge planning, or insurance verification.

Responsibilities

• Perform a variety of specialized, complex activities in the coordination of care needed for patients.
• Strong emphasis on proactive problem resolution and departmental communications.
• Independently perform activities necessary to organize, maintain, and use electronic patient health records.
• Interpret and explain policy and external requirements related to privacy, release of information, positive patient identity, and other department and organization-wide functions.
• Coordinate Home Health, Hospice, and Home Infusion services in collaboration with Community Program Managers.
• Participate in daily Business Development Huddles.
• Closely monitor pending referrals and prioritize tasks as assigned.
• Review and complete referral requests, daily.
• Work extensively in the electronic health record to locate specific clinical documents for the purpose of fulfilling a referral.
• Escalate more complex inquiries and barriers to the appropriate resource.
• Understand and verbalize the insurance verification process.
• Collaborate closely with the requesting Program Manager regarding barriers to completion of referral or other duties.
• Provide timely updates of referral completion and ensure appropriate documentation is complete.
• Maintain strong working relationships with both internal Duke staff as well as community-based third-party organizations and facility staff to ensure timely, appropriate, and safe transitions of care.
• Maintain proficiency in electronic medical record systems including but not limited to EPIC, CareTend, and CareLink.
• Participate including attendance to community health events.
• Coordinate meetings and execution of meeting notes when needed.
• Develop, administer activities, monitor and evaluate program effectiveness, and investigate trends.
• Advise Community Program Managers as to the status of current activities and additional or expanded program requirements.
• Provide input into appropriate program recommendations.
• Assist in developing and defining short and long term departmental specific goals and objectives.
• Implement decided upon program adjustment.
• Coordinate projects and audits to improve processes related to care coordination.
• Interpret and explain Duke HomeCare and Hospice service lines, to include Home Health, Hospice and Home Infusion, release of information, positive patient identity, and other department and organization-wide functions.
• Apply detailed working knowledge of HIPPA rules and other State and Federal laws regarding patient privacy and knowledge of Joint Commission requirements and CMS guidelines and rules.
• Perform other duties as assigned