Patient Care Coordinator

Upstream Rehabilitation • Mableton, GA

3d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Mableton, Georgia. This entry-level office role supports the clinic’s daily operations and patient intake processes, contributing to clinic growth and carrying out efficient procedures in collaboration with the Clinic Director. The coordinator helps advance Upstream Rehabilitation’s mission, vision, and values and provides a welcoming, consistent experience for patients and visitors.

The position involves greeting clinic visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and keeping the front office organized. It also includes customer-service activities, schedule and document management, deposits, inventory monitoring, and tracking caseload and insurance-related documentation. The role requires multitasking across computer programs and office equipment, working with limited supervision, and completing required training and compliance activities.

This is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary and performed indoors, with regular computer use and communication, and occasional light lifting and movement.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence the arrival rate through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently and route documents.
• Manage personal overtime, non-clinical documentation, and deposits.
• Manage caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED