Community Supports Coordinator

24 Hour Home Care • El Segundo, CA

1d • Hybrid

About The Position

The Community Supports Coordinator supports the Community Supports Division by managing caregiver onboarding and member admissions. The role helps ensure a smooth transition from referral through admission, guiding members and caregivers through onboarding while maintaining accurate documentation and compliance. The coordinator works with the Community Engagement team, Case Managers, health plans, and internal operations teams to coordinate services, resolve onboarding challenges, and provide a positive experience for members and caregivers.

This is a hybrid position, with attendance at the El Segundo office once per month. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be scheduled to work any shift within those hours.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or experience in a service-oriented role.
• Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Organization, time management, and attention to detail.
• Problem-solving ability, sound judgment, and adaptability.
• Microsoft Office proficiency and accurate recordkeeping.

Nice To Haves

• Bachelor's degree.
• Spanish-speaking ability.

Responsibilities

• Manage onboarding from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.
• Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, providing consistent follow-up throughout the hiring process.
• Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns about starting services.
• Respond to member and caregiver inquiries by phone, chat, text, and email, resolving issues and coordinating with internal teams and Case Managers as needed.
• Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED