Community Supports Coordinator
About The Position
The Community Supports Coordinator, AWC Downstream supports the Agency with Choice (AWC) service line by guiding caregivers through the final stages of onboarding, from application completion and hiring requirements through their first shift. The role ensures caregivers are ready to begin providing services while supporting members through admission and the start of care. The coordinator works closely with Upstream Coordinators, internal teams, members, and caregivers to resolve onboarding barriers, coordinate first shifts within 48 hours of hire, and ensure accurate timekeeping through Field Service Lightning (FSL). This is a hybrid position requiring attendance at the El Segundo office once per month. The role follows an alternating biweekly schedule in Pacific Time. Week 1 is Monday–Friday, 10:00 a.m.–7:00 p.m. Week 2 is either Sunday–Thursday or Tuesday–Saturday, with weekday shifts from 10:00 a.m.–7:00 p.m. and the scheduled weekend shift from 8:00 a.m.–5:00 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience or experience in a service-oriented role.
- Experience supporting customers or applicants through multistep processes, including documentation collection and follow-up.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Customer service, caregiver engagement, and relationship-building skills.
- Strong written and verbal communication skills.
- Organization, time management, and deadline-prioritization skills.
- Problem-solving ability, sound judgment, and attention to detail.
- Cross-functional collaboration and accurate documentation skills.
Nice To Haves
- Spanish-speaking ability.
Responsibilities
- Manage assigned caregivers from the Upstream handoff through application completion, reviewing documentation, following up consistently, and resolving outstanding requirements.
- Coordinate caregiver hiring requirements, including identification verification, employment eligibility, background checks, required approvals, and hiring readiness.
- Coordinate first shifts with members and caregivers within 48 hours of hire; provide Field Service Lightning (FSL) training, troubleshoot access issues, and confirm accurate first-shift documentation.
- Support member admissions, caregiver rehires, and post-hire inquiries, collaborating with internal teams and Case Managers to address service concerns and ensure continuity of care.
- Maintain accurate caregiver and member records in Salesforce, track onboarding progress and outstanding requirements, and ensure compliance with company policies and HIPAA requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
