Community Supports Coordinator-Hybrid

Partners in Care Foundation In•San Fernando, CA

6h•$22 - $24•Hybrid

About The Position

The Community Supports Coordinator for Private Duty provides referral assignments to Network Members to help ensure access to Personal Care Homemaker Services and/or Non-Medical Respite as authorized by payors. The role processes referrals, maintains referral and member information in internal databases and payor systems, coordinates with Home Care Agencies and internal teams, and supports timely, quality service delivery and program compliance. The coordinator conducts eligibility checks and member outreach, follows up on authorizations and referral dispositions, and helps onboard and orient new Private Duty network members. The role also responds to program-related inquiries and escalates disputes or concerns to a supervisor. This is a full-time position with an expected 40-hour workweek.

Requirements

Bachelor of Arts degree in human development, social work, psychology, counseling, rehabilitation, gerontology, sociology, or a related field.
At least two years of experience working in healthcare or multidisciplinary community-based settings providing case management or care coordination services.
At least two years of experience working with diverse individuals and families experiencing health-related social needs.
Highly motivated and able to work with minimal supervision, with strong attention to detail.
Excellent organizational skills and ability to multitask and work under pressure.
Adaptable, dependable, and a team player.
Strong verbal and written communication skills.
Strong data-entry and computer skills.
Knowledge of community-based programs.
Ability to work with multidisciplinary teams, clients, and their families.
Passion for improving the lives of diverse individuals and families experiencing health-related social needs.

Nice To Haves

Experience in social work focused on adults and/or people with disabilities.
Bilingual ability.

Responsibilities

Receive, review, and timely process member referrals from internal departments and external sources, including Managed Care Plans, using portals, encrypted email, efax, referral forms, and sFTP platforms.
Create accounts for referrals and enter contact information in the Partners database.
Enter referrals into internal data systems and follow up on referral dispositions in Partners databases and Managed Care Plan spreadsheets, portals, or platforms as required.
Communicate daily with Home Care Agencies to assign referrals, obtain disposition feedback, follow up on authorization dates, extensions, and modifications, and support quality service delivery and contractual compliance.
Coordinate with internal teams and departments to link Private Duty members or Home Care Agencies to services and support as appropriate.
Conduct member eligibility checks and obtain discharge paperwork and/or survey data as requested by payors.
Make outbound calls to members, conduct outreach, read the referral script, and upload supporting documentation into the Partners database and/or payor platforms.
Attend weekly team meetings, trainings, and other program-related meetings supporting Partners in Care Foundation services and programs.
Review Private Duty reports and program dashboards, and follow up on pending referrals and items requiring research, clarification, or correction, including billing details and referral data.
Collaborate with Private Duty team members to onboard and orient new network members and ensure program documents are shared, revised, and amended as needed.
Address program-related calls, emails, and inquiries from Home Care Agencies, Managed Care Plan members, payors, Partners staff, and community members; elevate disputes or concerns to a supervisor.
Perform other duties as assigned.