Community Supports Coordinator
About The Position
The Community Supports Coordinator, AWC Downstream supports the Agency with Choice (AWC) service line by guiding caregivers through the final stages of onboarding, from application completion and hiring requirements through their first shift. The role prepares caregivers to begin providing services while supporting members through admission and the start of care. The Coordinator works with Upstream Coordinators, internal teams, members, and caregivers to resolve onboarding barriers, coordinate first shifts within 48 hours of hire, and ensure accurate timekeeping through Field Service Lightning (FSL). This is a hybrid position requiring attendance at the El Segundo office once per month. The scheduled hours are Monday through Friday, 10:00 a.m. to 7:00 p.m. Pacific Time.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience or experience in a service-oriented role.
- Experience supporting customers or applicants through multistep processes, including documentation collection and follow-up.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Customer service, caregiver engagement, and relationship-building skills.
- Strong written and verbal communication skills.
- Organization, time management, and deadline-prioritization skills.
- Problem-solving ability, sound judgment, and attention to detail.
- Cross-functional collaboration skills and accurate documentation.
Nice To Haves
- Spanish-speaking ability.
Responsibilities
- Manage assigned caregivers from the Upstream handoff through application completion by reviewing documentation, conducting consistent follow-up, and resolving outstanding requirements.
- Coordinate caregiver hiring requirements, including identification verification, employment eligibility, background checks, required approvals, and hiring readiness.
- Coordinate the first shift with members and caregivers within 48 hours of hire, provide FSL training, troubleshoot access issues, and confirm accurate first-shift documentation.
- Support member admissions, caregiver rehires, and post-hire inquiries in collaboration with internal teams and Case Managers to address service concerns and ensure continuity of care.
- Maintain accurate caregiver and member records in Salesforce, track onboarding progress and outstanding requirements, and ensure compliance with company policies and HIPAA requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
