Community Supports Coordinator, VA
About The Position
The Community Supports Coordinator supports the Community Supports Division by managing caregiver onboarding and member admissions. The role ensures a smooth transition from referral through admission, helping members and caregivers navigate onboarding while maintaining accurate documentation and compliance. The coordinator works closely with the Community Engagement team, Case Managers, health plans, and internal operations teams to coordinate services, resolve onboarding challenges, and provide a positive experience for members and caregivers. This is a hybrid position requiring attendance at the El Segundo office once per month. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be required to work any scheduled shift within those hours.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience or experience in a service-oriented role.
- Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Customer service and relationship-building skills.
- Strong written and verbal communication skills.
- Organization, time management, and attention to detail.
- Problem-solving skills, sound judgment, and adaptability.
- Microsoft Office proficiency and accurate recordkeeping.
Nice To Haves
- Bachelor's degree.
- Spanish-speaking ability.
Responsibilities
- Manage onboarding from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.
- Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, with consistent follow-up throughout hiring.
- Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns about starting services.
- Respond to member and caregiver inquiries by phone, chat, text, and email; resolve issues and coordinate with internal teams and Case Managers as needed.
- Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
