Patient Care Coordinator - Temporary

Proliance Surgeons•Bellevue, WA

3d•$20 - $32

About The Position

The Patient Services Representative (PSR) represents Proliance Surgeons and serves as a first point of contact for patients and their loved ones. The role acts as a liaison for patient appointments, accommodation, and access to physicians. Work includes booking appointments and follow-ups, greeting patients, verifying eligibility using appropriate medical terminology, processing related information, and coordinating with physicians and medical assistants on acute scheduling problems. This is a temporary position to start, with the potential for a more permanent position later with this clinic or another Proliance center. The regular schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. After 90 days, a rotation of four 10-hour shifts is an option; the rotation day changes weekly, and shifts return to 8 hours when staff are on PTO.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience; medical office experience is preferred.
At least 1 year of front-office or reception experience; medical experience is preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
Follow safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently and maintain quality, detail, accuracy, and completion of work.
Flexibility to work varied hours and dependable attendance.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently with little supervision, measure work against standards, and overcome obstacles.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and over the phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments according to established protocols and office scheduling policies, including follow-ups.
Check in established and new patients and verify their information, insurance, and referrals.
Ensure consent forms and patient information are current in practice management software and electronic medical record systems.
Answer and screen calls on a multiline phone system; take messages and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while complying with privacy laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Communicate appointment status, wait times, and cancelled or rescheduled appointments proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Schedule interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.