Patient Care Coordinator (Temporary)
About The Position
The Patient Care Coordinator manages patient appointments and maintains accurate records in the clinic’s EMR system. The role includes reviewing clinic schedules to identify patients eligible for Preventive Dental Evaluations, scheduling appointments, providing daily metrics, and communicating results to patients as needed. The coordinator works in real time with in-office assistants, medical teams, and clinical and dental staff to support efficient clinic operations. This is a temporary, three-month, full-time position in Glendale, California, scheduled Monday through Friday from 8:00 AM to 5:00 PM. Pay is $18.42–$20.00 per hour.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills for interacting with patients, team members, and providers.
- Strong attention to detail and time-management skills, with the ability to manage multiple schedules and priorities.
- Proactive problem-solving skills, including identifying scheduling issues and providing real-time solutions in a fast-paced environment.
- Familiarity with Microsoft Office Suite, Google Suite, or similar tools.
Nice To Haves
- Familiarity with EMR/EHR software such as Epic, Dentrix, or Athena.
- Spanish fluency is preferred.
Responsibilities
- Schedule and confirm patient appointments in the clinic’s EMR.
- Review daily clinic schedules to identify patients eligible for Preventive Dental Evaluations according to Health Bridge guidelines.
- Coordinate with in-office assistants and medical teams to support patient check-ins and timely appointment adjustments.
- Record and monitor daily appointment metrics across multiple schedules.
- Generate and report daily metrics to support clinic tracking and planning.
- Provide end-of-day summaries and activity logs to management.
- Serve as the primary point of contact for patient check-ins, cancellations, and rescheduling.
- Liaise with in-office teams to address last-minute appointment needs and real-time changes.
- Communicate with clinical and dental teams about Preventive Dental Evaluation appointments and coordination needs.
- Communicate patients’ results by phone, including translation as needed.
- Support doctor and assistant credentialing processes.
- Accurately document patient demographics and appointment details in the EMR.
- Maintain thorough records of patient interactions, appointment changes, and other relevant data.
- Assist with administrative tasks to support efficient clinic operations.
- Handle patient information in compliance with HIPAA.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
