Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of customer service or healthcare-related experience.
• Ability to work flexible hours, including rotating Saturdays.
• Ability to work independently and demonstrate sound judgment and accountability.
• Ability to work well with healthcare providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.

Nice To Haves

• Experience working with an electronic health record, such as EPIC.
• Knowledge of medical terminology.
• Basic computer proficiency and ability to multitask across applications, including Microsoft Outlook, Excel, and Word.
• Ability to travel to other offices for coverage if needed.
• At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting copays, and maintaining medical records.
• Bilingual English and Spanish.

Responsibilities

• Greet patients and provide necessary instructions or directions in person and by phone.
• Obtain and update accurate patient information, including names, addresses, and insurance information.
• Verify insurance on the date of service, eligibility, and authorization, and flag appointments as appropriate.
• Obtain patient signatures for required documents.
• Confirm and schedule appointments according to approved scheduling guidelines.
• Follow payment security policies and procedures according to Optum Medical guidelines.
• Complete referral documentation promptly.
• Monitor daily reminder-call logs and contact patients who need appointments, including patients who miss follow-up appointments for chronic conditions or preventive care.
• Monitor administrative tasks in the EHR and respond in a timely manner.
• Scan and index documents into the EHR and ensure necessary documents and lab results are available before patient visits.
• Assist coworkers as needed to support smooth office operations, teamwork, and excellent service.
• Treat patients and Optum staff respectfully and courteously while maintaining patient confidentiality.
• Provide follow-up services promptly and courteously, including scheduling specialist appointments.
• Follow employee policies identified via Sparq.
• Work cohesively with coworkers to achieve team goals.
• Support continuity of care through scheduling and tracking systems.
• Communicate effectively with patients, families, team members, and healthcare professionals, including through documentation, case conferences, communication notes, and evaluations.
• Comply with administrative policies to support quality of care.
• Stay current with medical requirements relevant to the position and comply with HIPAA and OSHA requirements.
• Perform other duties as assigned.

Benefits

• Paid time off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.
• Incentive programs.
• 401(k) contribution, subject to eligibility requirements.
• Development opportunities for other roles.