Patient Care Coordinator

Integrity Rehab Group•Arvada, CO

About The Position

Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Arvada, Colorado. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth by carrying out practice-management tasks and patient-intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the mission, vision, and values of Upstream Rehabilitation. The role includes welcoming patients and visitors, scheduling referrals and visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It also involves managing schedules, documentation, deposits, clinic inventory, and patient and insurance reporting. The position is full-time, operates during normal business hours Monday through Friday, and requires at least 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The position is performed indoors in an environment protected from weather, though temperature changes and typical indoor noise may be present. Work is primarily sedentary, with frequent computer and office-equipment use and occasional light lifting and movement. The stated Colorado annual pay range is $18.50–$19.00, depending on experience, credentials, certifications, and other qualifications. Full-time employees may also have the opportunity to participate in bonus or incentive plans.

Requirements

High school diploma or equivalent.
Communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time-management and presentation skills when working as a team member.
Ability to perform sedentary work and alternate sitting with standing as needed.
Ability to communicate with associates and hear and speak to exchange information accurately.
Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
Ability to perform repetitive typing and view a computer screen and read items on screen.
Ability to comprehend information and use judgment to respond appropriately in different situations.
Occasional ability to walk, stand, and push, pull, lift, or carry up to 20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patients’ insurance coverage and collect payments due at the time of service.
Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
Maintain an orderly and organized front office workspace.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Perform other duties as assigned.

Benefits

Annual paid Charity Day
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Three weeks of paid time off
Paid holidays
401(k) with company match
Potential opportunity for full-time positions to participate in bonus programs or other incentive plans