Patient Care Coordinator

Benchmark Physical Therapy • New Bern, NC

2d

About The Position

The Patient Care Coordinator - I (PCC-I) is an entry-level office role responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. Working in collaboration with the Clinic Director, the coordinator helps carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients, scheduling and managing referrals and visits, verifying insurance, collecting payments, maintaining clinic records and deposits, and supporting an organized and inviting clinic environment. Coordinators use multiple computer programs and office equipment and may be asked to perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Convert referrals into evaluations and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage deposits and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day
• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• Three weeks of paid time off and paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED