Pharmacy Care Coordinator
About The Position
The Pharmacy Care Coordinator is a pivotal member of the team, engaging patients by phone, providers in person, and community providers, pharmacies, and insurance companies by phone. The role uses compassion, empathy, persistence, and strong communication to build trust, support and advocate for patients and caregivers, and develop effective working relationships. The position gathers and documents medication information and pharmacist interventions, connects care clinicians with the pharmacy team, supports medication adherence outreach, and assists with administrative tracking, reporting, and month-end data management. It also involves obtaining accurate medication therapy information from patients, providers, and vendors; applying pharmacy-related regulatory knowledge; using pharmacy technology and computer systems; and identifying opportunities to improve processes. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pacific Time. Nevada residents may telecommute, subject to UnitedHealth Group’s Telecommuter Policy. The role is full-time, with an hourly pay range of $18.00 to $32.00, based on factors including local labor markets, education, work experience, and certifications.
Requirements
- High school diploma or GED.
- Active, unrestricted Pharmacy Technician License in Nevada.
- At least 3 years of experience as a Pharmacy Technician.
- At least 1 year of customer service experience.
- At least 1 year of experience with medical and pharmacy terminology.
- At least 1 year of experience with medication therapeutic categories.
- At least 1 year of experience identifying generic names for brand-name drugs and vice versa.
- At least 1 year of experience understanding medication indications.
- Basic proficiency with Microsoft Office and Windows applications, including Excel.
- Ability to manage time and proactively manage tasks efficiently.
- Ability to work autonomously.
Nice To Haves
- At least 1 year of experience in a hospital, ambulatory care, or other healthcare setting.
- Experience in a managed care setting.
- Experience effectively conducting patient assessments.
Responsibilities
- Gather pertinent medication information.
- Document current medications and pharmacist interventions in software systems.
- Serve as a liaison between care clinicians and the pharmacy team.
- Collaborate with internal and external departments.
- Support administrative tasks for tracking and reporting metrics.
- Interact with patients, providers, and vendors to obtain accurate medication therapy information.
- Support medication adherence outreach efforts.
- Communicate effectively and ask pertinent questions to obtain needed information.
- Apply knowledge of customer service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Apply knowledge of pharmacy-related laws, legal codes, government regulations, and requirements of oversight committees such as Joint Commission and CMS.
- Use pharmacy technology and computer systems to complete pharmacy tasks.
- Use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
- Collaborate with internal teams and external stakeholders to ensure clarity and alignment.
- Identify process improvement opportunities and apply attention to detail and analytical skills.
- Assist with data management and record results for month-end reports.
- Update job knowledge by participating in educational opportunities and reading professional publications.
- Perform other assigned duties and projects.
Benefits
- Paid time off accrued beginning with the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
