Pharmacy Technician / Inbound Care Coordinator

CareMed Specialty Pharmacy•Woodridge, IL

3d•Onsite

About The Position

CareMed Specialty Pharmacy is hiring a full-time Pharmacy Technician / Inbound Care Coordinator for its specialty pharmacy. The position is described as based at the pharmacy in New Hyde Park, with a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m. EST. The role supports a new program at an expanding specialty pharmacy and works in a positive, team-oriented environment. The coordinator handles assigned prescription work, contacts patients to arrange medication deliveries, collects copayments, and completes follow-up activities to support continuity of care and timely shipment. The position also provides telephone customer service, addresses general patient questions, routes clinical inquiries to on-duty Clinical Staff Pharmacists, documents and escalates complaints, and ensures prescription billing and documentation comply with Medicare/DMEPOS requirements. The role communicates relevant patient-care information to supervisors and managers.

Requirements

High school diploma or GED.
PTCB certification.
Registered Pharmacy Technician; must be registered with the Board of Pharmacy.
At least 2 years of pharmacy technician experience.
Familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Ability to work objectively with a diverse group of people.
Communication, organizational, administrative, and office skills.
Proficiency in data entry and computer skills, verbal communication, and ability to learn the department’s software system.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Associate degree or equivalent program from a two-year college or technical school, or a certificate program in pharmacy or healthcare.
2–4 years of experience in retail or specialty pharmacy.

Responsibilities

Handle all assigned prescription work.
Proactively call patients to schedule and coordinate medication delivery.
Collect copayments and perform related follow-up activities.
Help ensure continuity of care and timely shipping of orders.
Answer general patient inquiries by phone and direct clinical inquiries to the Clinical Staff Pharmacists on duty.
Use discretion and independent judgment when handling patient complaints, document incidents in the system, and forward them to appropriate staff.
Ensure prescriptions are billed in accordance with Medicare/DMEPOS regulations and that required information is documented on the hard-copy prescription.
Communicate information received from patients, physicians, insurance companies, or employees about patient care or needs to supervisors and managers.
Maintain strict confidentiality of patient information.