Pharmacy Technician / Inbound Care Coordinator

CareMed Specialty Pharmacy • Buffalo, NY

4d • Onsite

About The Position

CareMed Specialty Pharmacy is hiring a Pharmacy Technician / Inbound Care Coordinator for its expanding specialty pharmacy and a new program. This full-time position is based at the pharmacy in New Hyde Park and works Monday through Friday, 10:30 a.m. to 7:00 p.m. EST. The role supports prescription processing, patient communication and medication delivery coordination while helping ensure continuity of care and timely shipment. It also provides telephone customer service, handles billing and documentation, and communicates patient-care information to supervisors and managers. The posting describes a positive, team-oriented environment and offers a starting salary of $22.00 per hour and up, plus a $5,000 sign-on bonus for employees starting before December 31, 2026.

Requirements

• High school diploma or GED.
• PTCB certification.
• Registered Pharmacy Technician; must be registered with the Board of Pharmacy.
• At least 2 years of pharmacy technician experience.
• Familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
• Ability to work objectively with a diverse group of people and demonstrate communication, organizational, administrative, and office skills.
• Proficiency in data entry, verbal communication, and computer skills, with the ability to learn the department's software system.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain HIPAA patient confidentiality.
• Excellent verbal and written communication, computer/data-entry/software proficiency, interpersonal and relationship-building skills, self-discipline, and attention to detail.

Nice To Haves

• Associate degree or equivalent program from a two-year college or technical school, or a certificate program in pharmacy or healthcare.
• 2–4 years of experience in retail or specialty pharmacy.

Responsibilities

• Complete all assigned prescription work.
• Proactively call patients to schedule and coordinate medication delivery.
• Collect copayments and perform related follow-up activities.
• Help ensure continuity of care and timely shipping of orders.
• Answer general patient inquiries by phone and efficiently direct clinical inquiries to the Clinical Staff Pharmacists on duty.
• Use discretion and independent judgment when handling patient complaints; document incidents in the system and forward them to appropriate staff members.
• Ensure prescriptions are billed in accordance with Medicare/DMEPOS regulations and that required information is documented on the hard-copy prescription.
• Communicate information received from patients, physicians, insurance companies, and employees about patient care or needs to supervisors and managers.
• Maintain strict confidentiality of patient information.

Benefits

• Medical, dental, and vision coverage
• 401(k) with a match
• Paid time off and paid holidays
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short- and long-term disability benefits
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED