Pharmacy Technician / Inbound Care Coordinator

CareMed Specialty Pharmacy•Waltham, MA

4d•Onsite

About The Position

CareMed Specialty Pharmacy is hiring a full-time Pharmacy Technician / Inbound Care Coordinator for its specialty pharmacy. The role is described as based at the pharmacy, with a Monday–Friday schedule from 10:30 a.m. to 7 p.m. EST. The posting refers to both Waltham and New Hyde Park as the work location. Starting pay is $22.00 per hour and up, with a $5,000 sign-on bonus for employees who start before December 31, 2026. The position supports a new program at an expanding specialty pharmacy. The coordinator handles assigned prescription work, coordinates medication deliveries with patients, collects copayments, supports timely order shipping and continuity of care, and provides customer service by phone. The role also involves directing clinical inquiries to pharmacists, documenting and escalating patient complaints, ensuring prescriptions are billed in accordance with Medicare/DMEPOS regulations, documenting required prescription information, and communicating patient-care information to supervisors and managers.

Requirements

High school diploma or GED.
PTCB certification.
Registered Pharmacy Technician; must be registered with the Board of Pharmacy.
At least 2 years of pharmacy technician experience.
Familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Ability to work objectively with a diverse group of people.
Communication, organizational, administrative, and office skills.
Proficiency in data entry and computer skills, and ability to learn the department’s software system.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to maintain HIPAA patient confidentiality.
Strong verbal and written communication, interpersonal and relationship-building skills, self-discipline, attention to detail, and computer/data-entry/software proficiency.

Nice To Haves

Associate degree or equivalent program from a two-year college or technical school, or a certificate program in pharmacy or healthcare.
2–4 years of experience in retail or specialty pharmacy.

Responsibilities

Handle all assigned prescription work.
Proactively contact patients to schedule and coordinate medication deliveries.
Collect patient copayments and perform related follow-up activities.
Help ensure continuity of care and timely shipping of orders.
Answer general patient inquiries by phone and direct clinical inquiries to the clinical staff pharmacists on duty.
Use discretion and independent judgment when handling patient complaints; document incidents in the system and forward them to appropriate staff.
Ensure prescriptions are billed in accordance with Medicare/DMEPOS regulations and required information is documented on the hard-copy prescription.
Communicate information received from patients, physicians, insurance companies, and employees about patient care or needs to supervisors and managers.
Maintain strict patient confidentiality.