Pharmacy Technician / Inbound Care Coordinator

CareMed Specialty Pharmacy • Houston, TX

4d • Onsite

About The Position

CareMed Specialty Pharmacy is hiring a Pharmacy Technician / Inbound Care Coordinator to support its expanding specialty pharmacy and a new program. This full-time role is based at the pharmacy and involves handling assigned prescription work, coordinating medication deliveries, collecting co-payments, and supporting continuity of care and timely shipping. The coordinator provides phone-based customer service, routes clinical inquiries to pharmacists, documents and forwards patient complaints, and communicates patient-care information to supervisors and managers. The role also requires ensuring prescription billing complies with Medicare/DMEPOS regulations and that required information is documented on prescription hard copies.

The position is described as Monday through Friday, 10:30 a.m. to 7 p.m. The posting refers to the pharmacy as being in Houston and also says the position is based at the pharmacy in New Hyde Park. Starting salary is $22.00 per hour and up, with a $5,000 sign-on bonus for employees starting before December 31, 2026.

Requirements

• High school diploma or GED.
• PTCB certification.
• Registered Pharmacy Technician; must be registered with the Board of Pharmacy.
• At least 2 years of pharmacy technician experience.
• Familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
• Ability to work objectively with a diverse group of people and demonstrate communication, organizational, administrative, and office skills.
• Proficiency in data entry, verbal communication, and computer skills, and ability to learn the department's software system.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain HIPAA patient confidentiality.
• Strong verbal and written communication, computer/data-entry/software proficiency, interpersonal and relationship-building skills, self-discipline, and attention to detail.

Nice To Haves

• Associate degree or equivalent program from a two-year college or technical school, or a certificate program in pharmacy or healthcare.
• 2–4 years of experience in retail or specialty pharmacy.

Responsibilities

• Handle all assigned prescription work.
• Proactively call patients to schedule and coordinate medication delivery.
• Collect co-payments and perform related follow-up activities.
• Support continuity of care and ensure shipping orders are timely.
• Answer general patient inquiries by phone and efficiently direct clinical inquiries to the clinical staff pharmacists on duty.
• Use discretion and independent judgment when handling patient complaints; document incidents in the system and forward them to appropriate staff members.
• Ensure prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hard copy prescription.
• Communicate information received from patients, physicians, insurance companies, and employees about patient care or needs to supervisors and managers.
• Maintain strict patient confidentiality.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) with a match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED