Pharmacy Care Technician
About The Position
The Pharmacy Care Technician supports centralized pharmacy operations focused on improving medication adherence and achieving clinical and affordability outcomes. As part of an interdisciplinary care team, the technician conducts proactive member outreach to close care gaps and carry out targeted medication-related interventions. The role supports efforts to reduce avoidable emergency room visits and medication-related admissions, improve adherence, and provide consistent pharmacy support during transitions of care. The technician also supports the pharmacist with medication reviews and reconciliation, chronic condition treatment planning, patient and provider education, and closure of Medicare Part D gaps that affect STARs performance. This is a remote/office-based role requiring one onsite day at 1225 W. Washington St., Tempe, AZ 85288. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. The Pharmacy Technician reports to the Manager of Pharmacy.
Requirements
- High school diploma or GED.
- Active and unrestricted Pharmacy Technician license in Arizona.
- National Certified Pharmacy Technician credential through PTCB or ExCPT.
- At least 2 years of retail, PBM, and/or managed care pharmacy experience.
- Adhere to UnitedHealth Group’s Telecommuter Policy if working as a telecommuter.
- Pass a drug test before beginning employment.
Nice To Haves
- Medicare Part D and STARs adherence experience.
- Prior authorization experience.
- Bilingual in English and Spanish.
Responsibilities
- Pull fill histories and claims and prepare draft medication lists for PharmD review.
- Conduct proactive adherence outreach to members with PDC below 80%, including refill synchronization and conversions to 90-day supplies and mail order.
- Prepare and track prior authorizations, appeals paperwork, and manufacturer patient assistance or foundation applications.
- Screen members for Extra Help/LIS eligibility and refer them to a Social Worker.
- Confirm medication changes with pharmacies after PharmD recommendations are accepted and track fill gaps after discharge.
- Maintain the hub’s work queues and intervention log.
- Support pharmacists with medication reviews, medication reconciliation, chronic condition treatment planning, patient and provider education, and closure of Part D gaps.
Benefits
- Paid time off accrued starting with the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
