Customer Care Pharmacy Technician

Strive Pharmacy • Mesa, AZ

12d • $20 - $25 • Onsite

About The Position

Strive Pharmacy is a personalized compounding pharmacy focused on individualized care and partnership with patients and providers. The Customer Care Pharmacy Technician supports patient care through responsive communication with patients and healthcare providers, order support, payment processing, and coordination with pharmacy staff. The role is primarily onsite and requires regular sitting, standing, and computer use, with occasional lifting. Reasonable accommodations may be made for individuals with disabilities. The position is full time, Monday through Friday, from 9:30 a.m. to 6:00 p.m., with an hourly pay rate of $20–$25.

Requirements

• GED or high school diploma.
• Active Arizona State Technician License.
• Current and valid PTCB (Pharmacy Technician Certification Board) certification.
• Clean criminal record with no felonies.
• Previous customer service or call center experience in the pharmaceutical or healthcare space.
• Strong attention to detail, particularly regarding HIPAA and patient confidentiality standards.
• Basic math skills and general PC proficiency, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.
• Ability to multitask across phone, email, and chat channels.
• Collaborative, team-first mindset aligned with Strive's culture of “Striving With Heart.”

Responsibilities

• Handle incoming and outgoing phone calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Respond to inquiries about orders, including payment, shipping, and processing.
• Respond promptly to text messages.
• Facilitate communication between pharmacists and technicians to support smooth patient care.

Benefits

• Employer-paid healthcare coverage, effective the first day of the month following the hire date.
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider.
• Paid time off.
• Sick time.
• FSA and HSA options.
• Parental leave.
• 401(k) with employer matching.
• Life insurance.
• Vision and dental insurance.
• Veterinary insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED