Pharmacy Care Technician
About The Position
The Pharmacy Care Technician supports centralized pharmacy operations to improve medication adherence and deliver clinical and affordability outcomes. As part of an interdisciplinary care team, the technician engages members through proactive outreach to close care gaps and complete targeted medication-related interventions. The work supports reduced avoidable emergency room visits and medication-related admissions, improved adherence, and consistent pharmacy support during transitions of care. The technician also supports pharmacists with medication reviews, reconciliation, chronic condition treatment planning, patient and provider education, and closure of Medicare Part D gaps that affect STARs performance. This is a remote/office-based role requiring one day onsite at 303 Roma Ave. in Albuquerque, New Mexico. The full-time schedule is Monday through Friday, 8 a.m. to 5 p.m. Telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy.
Requirements
- High school diploma or GED.
- Active and unrestricted Pharmacy Technician license in New Mexico.
- National Certified Pharmacy Technician credential (PTCB or ExCPT).
- At least 2 years of retail, PBM, and/or managed care pharmacy experience.
Nice To Haves
- Medicare Part D and Stars adherence experience.
- Prior authorization experience.
- Bilingual English/Spanish.
Responsibilities
- Pull fill histories and claims and build draft medication lists for PharmD review.
- Conduct proactive adherence outreach to members below 80% PDC, including refill synchronization and 90-day supply and mail-order conversions.
- Prepare and track prior authorizations, appeals paperwork, and manufacturer patient assistance or foundation applications.
- Screen members for Extra Help/LIS eligibility and route eligible members to the Social Worker.
- Confirm medication changes with pharmacies after PharmD recommendations are accepted and track fill gaps after discharge.
- Maintain the hub’s work queues and intervention log.
Benefits
- Paid Time Off that accrues starting with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
