Customer Care Pharmacy Technician
About The Position
Strive Pharmacy is a personalized compounding pharmacy focused on individualized care and partnerships with patients and providers. The Customer Care Pharmacy Technician supports patient care through responsive communication, order assistance, payment processing, and coordination with pharmacy staff. The position is primarily onsite and is scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m. The hourly pay rate is $20–$25 USD. The role involves regular sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. Strive describes its workplace as collaborative and engaging, with opportunities for employees to connect and grow personally and professionally.
Requirements
- GED or high school diploma.
- Active Arizona State Technician License.
- Current and valid Pharmacy Technician Certification Board (PTCB) certification.
- Clean criminal record with no felonies.
- Previous customer service or call center experience in the pharmaceutical or healthcare space.
- Strong attention to detail, particularly regarding HIPAA and patient confidentiality standards.
- Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
- Excellent verbal and written communication skills.
- Ability to multitask across phone, email, and chat channels.
- Collaborative, team-first mindset aligned with Strive's “Striving With Heart” culture.
Responsibilities
- Handle incoming and outgoing calls to assist patients and healthcare providers.
- Manage payments and maintain accurate financial records.
- Respond to inquiries about orders, including payment, shipping, and processing.
- Respond promptly to text messages.
- Facilitate communication between pharmacists and technicians to support smooth patient care.
Benefits
- Employer-paid healthcare coverage, effective the first day of the month following the hire date.
- Free Strive compounded medications for employees, subject to a valid patient-specific prescription from a licensed healthcare provider.
- Paid time off.
- Sick time.
- Flexible spending account (FSA) and health savings account (HSA) options.
- Parental leave.
- 401(k) with employer matching.
- Life insurance.
- Vision insurance.
- Dental insurance.
- Veterinary insurance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
