Pharmacy Technician- Care Team

Rightway • Dallas, TX

12d • $22 - $22 • Onsite

About The Position

The Pharmacy Technician is part of Rightway’s Operations team and serves as a front-line contact for members, providers, and pharmacies seeking help with pharmacy benefits, prior authorization, claims, and clinical program enrollment. The role provides empathetic, accurate support through phone, chat, email, and written correspondence, using root-cause problem solving across communication channels.

The position supports pharmacy claims processing, member and provider outreach, clinical program enrollment, medication adherence follow-up, and accurate interaction documentation. The technician owns issues through resolution and coordinates with internal teams when needed. The position is based in Rightway’s Dallas office in Irving, Texas, five days per week.

Requirements

• Active/current National Pharmacy Technician Certification (PTCB or NHA).
• One to three years of pharmacy technician experience in a health plan, retail pharmacy, TPA, or PBM contact center role.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail-oriented, adaptable, and analytical, with the ability to investigate and resolve root causes.
• Empathetic and intellectually curious, with a desire to improve members’ healthcare experiences and provide concierge-level service across channels.
• Ability to multitask and prioritize across concurrent phone, chat, and email queues while independently managing workload.
• Comfort supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

Nice To Haves

• Associate’s or bachelor’s degree, or equivalent relevant work experience.
• Mail order or specialty pharmacy experience.

Responsibilities

• Serve as the primary point of contact for members, providers, and pharmacies through phone, chat, email, and written correspondence.
• Resolve questions about mail order, benefit design, formulary coverage, medication costs, prior authorization criteria, and claims adjudication.
• Maintain consistent service quality across phone, chat, email, and other digital channels.
• Assist network pharmacies with prescription claims processing and review claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, appointment scheduling, enrollment in Rightway clinical programs, and medication adherence follow-up.
• Document interactions and resolutions in internal systems for continuity of care, quality assurance, compliance, and operational reporting.
• Own member, provider, and pharmacy issues from initial contact through resolution, coordinating with internal teams as needed.
• Use AI-enabled tools and internal knowledge systems to resolve inquiries, document interactions, and provide a consistent member experience.
• Contribute to a cooperative, respectful, and diverse team environment and take on other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed