Optician / Patient Care Coordinator
About The Position
The Optician / Patient Care Coordinator is a patient-facing member of the optometry practice team, supporting licensed providers, student clinicians, and clinic operations. The role combines optical dispensing, patient care coordination, insurance administration, inventory management, and operational support. The coordinator helps patients navigate vision care through education, product recommendations, eyewear and contact lens services, insurance guidance, and ongoing support, contributing to patient satisfaction, retention, and practice growth. This is an on-site position at the Rocky Mountain University Eye Institute in Provo, Utah. It averages 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. Occasional evening and weekend work may be required for special events and university activities, approximately three to five times per year.
Requirements
- High school diploma or GED.
- At least one year of experience in an optical, optometry, ophthalmology, or vision care setting.
- Experience working with patient records, scheduling systems, and administrative processes.
- Knowledge of optical dispensing, eyewear fitting, and contact lens services.
Nice To Haves
- Experience with insurance verification, billing, and claims processing.
- Experience in medical office administration or optometry practice operations.
- Knowledge of inventory management and optical sales.
- Experience providing contact lens training and patient education.
- Ability to provide patient service in both English and Spanish in a healthcare environment; approximately 70% of the patient population is predominantly Spanish-speaking.
Responsibilities
- Deliver exceptional customer service and create a welcoming, patient-centered experience.
- Schedule, confirm, and coordinate patient appointments, follow-up visits, testing, and procedures.
- Assist with patient outreach, recalls, referral tracking, and reactivation efforts.
- Interpret and verify optical prescriptions.
- Help patients select frames, lenses, contact lenses, and related optical products according to their vision needs, lifestyle, and budget.
- Educate patients about product options, insurance benefits, lens enhancements, warranties, and treatment recommendations.
- Perform optical measurements, frame fittings, adjustments, repairs, and troubleshooting.
- Provide contact lens insertion, removal, and care training.
- Support providers with pretesting and patient care preparation.
- Verify insurance eligibility, benefits, and authorizations.
- Collect patient payments and maintain accurate demographic, insurance, and financial information.
- Process, track, and manage eyewear and contact lens orders from placement through delivery.
- Coordinate with laboratories, vendors, and manufacturers on orders, remakes, warranties, and repairs.
- Monitor inventory and maintain accurate records for frames, lenses, contact lenses, and related supplies.
- Track operational metrics and identify process-improvement opportunities.
- Maintain compliance with HIPAA, clinic policies, and professional standards.
Benefits
- Four weeks of paid holidays in addition to accrued paid time off.
- Comprehensive medical, dental, and vision coverage.
- Employer-matched HSA and 401(k) with immediate vesting.
- Life and disability insurance.
- Tuition discounts, tuition reimbursement, and professional development funding.
- Mental health counseling and wellness resources.
- Financial wellness coaching and retirement planning support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
