Patient Care Coordinator

Upstream Rehabilitation • Spokane, WA

3d

About The Position

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Spokane, Washington team. The Patient Care Coordinator is the first person to greet patients and assists with insurance, patient referrals, and scheduling questions. The role involves providing a supportive patient experience, building rapport, and helping patients through the recovery process. Attention to detail, multitasking, and excellent customer service are important to support accurate and efficient clinic operations.

Requirements

• Have a great attitude and a desire to help others.
• Be able to work independently and as part of a team.
• Have superior customer service and communication skills.
• Be able to multitask while remaining detail-oriented.
• Be adaptable.
• Have appropriate computer skills.

Nice To Haves

• Prior healthcare experience.
• Prior billing experience.

Responsibilities

• Use the electronic health records system.
• Navigate multiple computer programs and web-based portals.
• Greet patients in a friendly, supportive manner.
• Answer incoming calls.
• Schedule new and recurring appointments.
• Verify insurance coverage and obtain insurance authorizations.
• Collect patient payments and balance at the end of the day.
• Post daily charges into billing software.
• Manage insurance denials and accounts receivable.
• Participate in training programs and staff meetings.

Benefits

• Paid time off (PTO)
• Holiday pay
• Medical, dental, and vision insurance
• 401(k) match
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed