Patient Care Coordinator

Integrity Rehab Group • Spokane, WA

3d

About The Position

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Spokane, Washington. The coordinator is the first point of contact for patients and assists with insurance, referrals, and scheduling. The role supports the patient recovery process by building rapport and helping clinic operations run accurately and efficiently in a fast-paced environment.

The position involves welcoming patients, handling calls and appointments, verifying insurance and authorizations, collecting payments, posting charges, and managing insurance denials and accounts receivable. Coordinators also use electronic health records, billing software, and web-based portals, and participate in training programs and staff meetings.

The listed annual pay range is $19–$21 USD, depending on experience, credentials, certifications, and other qualifications. Full-time positions may also be eligible to participate in bonus programs or other incentive plans. The employer states that it is an equal opportunity employer and strives to provide an inclusive work environment.

Requirements

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to multitask and remain detail oriented in a fast-paced environment.
• Adaptability.
• Appropriate computer skills.
• Working knowledge of an electronic health records system.

Nice To Haves

• Prior healthcare experience.
• Prior billing experience.

Responsibilities

• Greet patients in a friendly, supportive manner.
• Answer incoming calls.
• Schedule new and recurring appointments.
• Assist patients with insurance, referrals, and scheduling questions.
• Verify insurance coverage and obtain insurance authorizations.
• Collect patient payments and balance end-of-day totals.
• Post daily charges into billing software.
• Manage insurance denials and accounts receivable.
• Navigate electronic health records, multiple computer programs, and web-based portals.
• Participate in training programs and staff meetings.
• Build strong patient rapport and support the patient recovery process.

Benefits

• Paid time off (PTO).
• Holiday pay.
• Medical, dental, and vision insurance.
• 401(k) match.
• Competitive wages.
• Potential eligibility for bonus programs or other incentive plans for full-time positions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed