Patient Care Coordinator

Specialty1 Partners • Charlotte, NC

3d • Onsite

About The Position

Queen City Endodontics - Hutcheson is seeking a Patient Care Coordinator to handle administrative and front-office duties at its busy specialty dental practice. The role is responsible for making a positive first impression and helping patients and visitors feel comfortable and valued. The coordinator provides accurate information, responds to concerns, maintains patient records and office files, and helps coordinate other office responsibilities as needed.

The position works as part of a team focused on improving the patient care experience and clinical results. The organization describes a culture that values employees from all backgrounds, supports continuous learning, and seeks to support team members in all aspects of their lives.

Requirements

• At least 1 year of proven experience as a front desk representative, agent, or in a relevant position.
• Familiarity with office machines such as fax machines and printers.
• Strong communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Customer service orientation.
• High school diploma.
• Desire to help patients.
• Ability to sit and stand for extended periods.
• Ability to operate standard office equipment.
• Ability to assist patients safely in and out of chairs or treatment areas.
• Ability to maintain clinical positioning for extended periods.
• Ability to work around medical equipment and instruments.
• Ability to adhere to OSHA and infection control standards.
• Ability to perform repetitive hand and wrist movements.
• Ability to respond quickly in emergency situations.

Responsibilities

• Welcome patients to the dental office.
• Maintain accurate patient records.
• Answer incoming calls, redirect calls, and take messages.
• Check, sort, and forward emails.
• Keep records and files up to date.
• Keep the front desk tidy and presentable, with necessary materials such as pens, forms, and paper.
• Provide accurate information and address complaints.
• Help facilitate and coordinate other office responsibilities as needed.

Benefits

• BCBS medical and dental insurance options
• VSP vision coverage
• Complimentary life insurance policy for the employee
• Short-term and long-term disability
• Pet insurance coverage
• 401(k) plan with matching options
• HSA/FSA account access
• Identity theft protection
• Legal services package
• Hospital, accident, and critical care coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED