Patient Care Coordinator

Emory•Atlanta, GA

About The Position

The Patient Care Coordinator schedules appointments for new and established patients and serves as a primary point of care for patients and their families. The role coordinates appointments, referrals, records, and other administrative needs to support patient care. It also provides administrative support to staff, helps address patient complaints, covers front-desk and back-office functions as needed, and assists with training new coordinators and administrative staff.

Requirements

High school diploma or GED required.
At least 12 months of customer service experience or 6 months of healthcare experience in a similar role.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time management skills.
Empathy for others.

Nice To Haves

A bachelor's degree or enrollment in a bachelor's program may be considered in lieu of experience.

Responsibilities

Schedule return visits and ancillary appointments.
Register or schedule new patients.
Schedule imaging and procedures within the local clinic.
Complete patient data forms.
Coordinate provider referrals and retrieve medical records.
Serve as an administrative resource for staff coordinating patient care.
Work with management to resolve or escalate patient complaints.
Cover front-desk and other back-office staff duties as needed.
Provide basic training support for new Patient Care Coordinators and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.