Patient Care Coordinator - Grants Pass

OnePeak Medical Office & Corporate•Grants Pass, OR

3d•Onsite

About The Position

The Patient Care Coordinator is the initial point of contact for patients and visitors, both in person and by phone. The role supports high patient satisfaction by providing exceptional customer service and helping maintain an organized, welcoming clinic environment. The coordinator performs reception, appointment scheduling, patient registration, payment collection, and related administrative duties while following company policies and protecting patient confidentiality. The position may require flexibility to travel to other clinics to meet business needs.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Demonstrated customer service and teamwork skills.
Effective communication with patients, staff, and providers.
Professionalism, strong interpersonal and listening skills, and willingness to accept constructive feedback.
Good judgment and ability to make timely, sound decisions.
Ability to manage time, multitask, prioritize, and organize workloads in a fast-paced environment.
Commitment to patient confidentiality and HIPAA standards.
Flexibility to meet business needs, potentially including travel to other clinics.
If travel is required, a valid driver's license and personal vehicle compliant with state laws and insurance requirements.
Ability to move supplies and lift equipment up to 25 pounds; stand and walk 50% of the time; and type and sit 50% of the time.

Nice To Haves

At least 6 months of front desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology proficiency.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Welcome patients and visitors warmly and provide outstanding customer service in person and by phone.
Ensure the patient's Primary Care Provider is accurately listed in the patient chart.
Follow OnePeak Medical policies and procedures, including protecting restricted-area information, key-less entry codes, and computer passwords.
Operate a multi-line telephone system, route calls, answer general inquiries, and schedule appointments.
Register patients and update demographic, insurance, and patient portal information.
Review schedules for accuracy and ensure appointments are prepared appropriately.
Verify patient information when scheduling appointments and advise patients of required documentation changes.
Confirm and update the payment method at each appointment, including insurance or cash pay.
Collect copayments, outstanding balances, or no-show fees when necessary; document payments in the EPM and record the reason if a patient cannot pay.
Maintain the reception desk, waiting areas, and office files.
Address patient complaints using problem-solving and conflict-resolution skills, referring concerns to leadership when appropriate.
Attend department and clinical meetings as scheduled.
Complete end-of-day responsibilities and other duties as needed to support OnePeak Medical.